If you have access to the email address or mobile phone number you use to log in
If you're still receiving emails and text messages from us, try following the steps to reset your password .
If you do not receive a password reset code from us:
Check if the code is in your spam or junk folder.
Check your connection. You need a network signal to receive the code.
Wait a few minutes, then try requesting a new code.
If you no longer have access to your account email address or mobile click here phone number
If you're not receiving emails or text messages from us, it may be because you lost or upgraded your phone, or your email account was hacked. Learn how to recover your account if you can't access the email or phone number on your account .